Countrywide Bots

Finding New Solutions to Old Problems with Bots

Delivering first class and efficient services to customers whilst managing the diverse complexities involved in property transactions is of primary importance to Countrywide. Managing this successfully across several brands, multiple systems and thousands of employees, can be a significant challenge.

Bots represented the kind of fresh approach that was needed and proved the perfect solution for connecting front and back office systems and processes, both reducing manual repetitive work and simultaneously improving customer experience.

Working with Countrywide, Bots For That designed and developed a simple and self-sustaining Bot process that could be deployed rapidly in phases at whatever pace suited the shifting timelines and priorities of the business.

Overview
Part of Connells Group, Countrywide ((www.countrywide.co.uk) is a market leader in the UK property management industry providing an extensive range of products and services to commercial and residential customers, through a diverse brand portfolio.

Overview
Part of Connells Group, Countrywide ((www.countrywide.co.uk) is a market leader in the UK property management industry providing an extensive range of products and services to commercial and residential customers, through a diverse brand portfolio.

Finding New Solutions to Old Problems with Bots

Delivering first class and efficient services to customers whilst managing the diverse complexities involved in property transactions is of primary importance to Countrywide. Managing this successfully across several brands, multiple systems and thousands of employees, can be a significant challenge.

Bots represented the kind of fresh approach that was needed and proved the perfect solution for connecting front and back office systems and processes, both reducing manual repetitive work and simultaneously improving customer experience.

Working with Countrywide, Bots For That designed and developed a simple and self-sustaining Bot process that could be deployed rapidly in phases at whatever pace suited the shifting timelines and priorities of the business.

Relieving Manual Work Burden

The team at Bots For That are no strangers to solving old sticky issues that nobody or nothing else has been able to fix, and this latest use case from Countrywide was a perfect candidate for Bots.

In addition to fixing the known issues of manually processing survey results and uploading documents, the Bot also needed to incorporate very specific user-requirements for full adoption to be guaranteed. The Bots For Thatteam offered to go one step further though, and suggested ways to optimise the process whilst automating to ensure a more responsive customer service was possible.

A final guiding principle for the solution was the need to establish and deliver automated key performance indicators which Countrywide was measured against, and these helped to inform how the automation would be developed and supported, including the business critical continuity plans once live.

Unlike some automation projects, the benefits and return on investment (ROI) for the Bot solution was not driven by headcount savings, but instead by the time freed up for busy, highly mobile, surveyors who were desperately trying to complete property surveys and reduce valuable time lost on the administrative tasks associated with it.

The Bots helped the huge number of surveyors to increase their income generating activities and eliminate the manual repetitive tasks to update records and attach key documentation. This in turn accelerated the property buying and selling process for their end customers.

Bots proved to be the answer to a problem that nothing else could fix.

Bots proved to be the answer to a problem that nothing else could fix ”.

  • Benefit : Cost Ratio 10:1

  • Annualised Saving £500k

  • Productivity Gain 90%

  • Total Daily Time Saving 100 hrs

READY TO REDEFINE YOUR FUTURE OF WORK?

READY TO REDEFINE YOUR FUTURE OF WORK?