There’s one major business process where everyone involved is unanimously agreed, is generally very broken! And that is the new starter onboarding process (followed closely by the related movers and leavers processes).
Onboarding is one process that involves and relies on the highest number of different people, departments, users and systems…it affects your new starters directly, either setting a high note or a low tone as their first ciritical employee experience with your company.
The onboarding process, if successful, should ensure that all of your new starters details are captured accurately, timely and securely, then enters them all in the necessary systems…it should automatically trigger the purchase or allocation of equipment, licenses, tools, permissions and log-ins…and it should do this with minimal disruption and manual effort for EVERYBODY involved. And given that working arrangements are shifting to remote or hybrid and possibly even 4-day weeks and job sharing, the more flexible and accommodating the better.
Unfortunately, this is most often NOT the case.