As experts in Bot Automation, the team at Bots For That had the breadth and depth of experience to guide FXCM successfully on their own automation journey, helping to avoid wasted time and mistakes.

FXCM had already begun to create a core Automation Centre of Excellence in their Sofia service centre, where most of the key roles would eventually be recruited and trained.

However, as the critical Bot developer resources had not yet been recruited or trained, Bots For That were asked to help mobilise the automation journey, establish essential frameworks, and deliver the core pilot process automations.

From the initial assessments, all processes selected were found to be both technically feasible and economically suitable for automation, and the pilot automation project work commenced.

The processes were being manually performed by multiple users spanning several different business departments including accounting, back-office operations, and trading, so the first major milestone for Bots For That was to properly document the existing manual tasks and activities, clearly understanding the data and systems involved, the exceptions and human hand-off points and to fully design the future Bot operated processes.

For maximum traction, the project began with completing the definition and design for all four processes in parallel, so that a more complete picture of the broader end-to-end process impacts could be established, plus the required Bot infrastructures could be built and deployed to support the immediate and longer-term goals.

With everything designed and the Bots approved, Bots For That started development on the first of the four processes, quickly moving on to the user testing and were soon ready for the maiden Bot deployment.

The first ever process automation is always a major learning and change exercise for anyone, but with the Bots For That team showing the way, the newly forming FXCM automation team were learning lessons first hand, which would later prove to be a major accelerator for their ambitions.

With the first Bot successfully deployed and operating, the second, third and fourth processes followed in quick succession.

After just a few weeks, Bots were live and performing all four processes as desired and the results were noticeably felt across our business – Bots exceeded our initial estimates and expectations. A major advantage is our ability to scale so easily with growth and increased trading volumes, where Bots achieve 90% task efficiency, and 100% accuracy.

Each automated task saves valuable hours every day across several departments, with productivity savings racking up fast and realising the annual savings.