Case Studies

KYC and AML checks ran as heavy manual workflows. Headcount was rising with sign-up volume, and customers waited to be verified before they could play.

Automated card mismatch processing and new account cross-checks, verifying identity and screening against blocked accounts as applications arrive.

Twenty-six full time roles redeployed into other departments, plus three more from card processing. Verification is faster, errors are designed out, and sign-up growth no longer means proportional hiring.

Their own platform, Aurora, was too extensive to replace and did not talk to anything else, so self-billing and account creation stayed manual.

Custom automation across self-billing and new account setup for pub owners and landlords, built around Aurora rather than replacing it.

Accounts are created almost instantly rather than waiting on staff, processing time and cost are down, errors are reduced, and people have moved to work where they add more value.

Processing leavers meant removing permissions across many systems by hand, with compliance boxes to tick and a real chance of something being missed.

Automated leaver processing across every system holding access, alongside reporting that assembles client-ready spreadsheets with graphs and pivot tables.

Security is strengthened because access is revoked consistently rather than when someone gets to it, reporting no longer eats days, and errors are down.

Compliance pressure, a lot of manual workflows and the cost of headcount were weighing on employee and customer satisfaction. Having heard about our results with Customer Services, the team wanted to reduce time and cost, streamline its workflows and keep customers happier.

Credit application automation, so credits are dispersed to customers automatically rather than by hand.

Credits reach customers sooner, with less manual effort, fewer errors and lower costs. People in the back office no longer spend their time on low value work, and one manager was able to move up into a role he had always wanted. Not redundancy, but progression.

Compliance demands, manual workflows and the cost of headcount, all taking a toll on employee satisfaction. The goal was to reduce time and cost, streamline workflows and give the team more rewarding work.

Debit card reconciliation automation, so reconciliations are completed automatically instead of through manual clicking and checking.

The task is finished faster, with fewer errors and lower costs, and the team no longer does the repetitive manual work. Our work with Finance has only recently begun, with more projects to come.

Compliance demands, manual workflows and messy systems, with the cost of headcount rising. Trading wanted to reduce time and cost, streamline its workflows, keep the team happier and reduce the need for future hires.

Every betting market, from the World Cup to racing, has to be set up in the back end. Working with the Head of Trading and the Head of Football, we automated the clutter removal that stops systems filling up, previously a heavy manual job.

Time and cost saved, fewer errors and a faster turnaround, with the team freed from repetitive manual work.

Compliance checks meant a lot of manual work that was prone to errors, with high costs and lost time. Evoke needed to reduce costs and errors, meet the standards the industry requires and lower headcount.

A Know Your Customer checker that automates AML checks, so people whose skills are better used elsewhere are no longer tied up in tedious manual work, backed by ongoing support. Several further projects followed, all aimed at saving cost and time.

£1 million saved over a series of automation projects, a roadmap that has taken them out of high cost situations, an extra level of security, and advice on how to look after their automations internally.